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Part b: work with colleagues and customers. 1. Policy for struggle squinch: Each must recognise the potential fighting amongst whatsoever two or more stakeholders. This potential fighting could be recognised by active listening (sarcasm, make up c altogethering) and observing body language (clenched teeth, stressed appearance). The conflict toilet be resolved using the follow up oning techniques: * Eliminating adversarial contests and do non attribute blame to others; * bind the correct procedures, that is listen, acknowledge, respond, topic and follow up; * Promote the concepts of a win-win situation whereby exclusively parties are happy with the action undertaken to resolve the complaint. Solutions should meet the unavoidably of all parties, particularly the customers; and * Empathise with the other party. Empathy is the ability to make what some other person is feeling by cover sensitivity and set oneself in the other persons shoes. When empathising with others, grant responses should be adopted and ones estimable attention should be on the speaker. This involves actively listening, not devising judgements and using abrupt body language. The process for resolving a conflict is to: 1. Listen 2. Acknowledge 3. put the problem 4. plunk for and agree on an acceptable solution 5. Take 6. get down 7. Follow up 2. Appropriate medium of communion: An appropriate medium of communication to ensure all workers know and ensure the new conflict resolution policy, would be email, memo, newsletter and updates on the website. The newsletter and updates on the website would allow both colleagues and customer to access. The email and memo intimidate the employees up to date on a more individualized level. Role play script: host: Good morning Sir, Welcome to our Restaurant. Let me take you to your seat. node: Thank you very(prenominal) much. Waiter: Heres the men u, Sir. Please call me when youre ready to ! parliamentary law. Customer: Waiter? Waiter: Yes,...If you want to get a full essay, order it on our website: BestEssayCheap.com

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